1. Introduction
Velocitech Electronics Private Limited (“Velocitech”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal data when you visit www.velocitech.in, contact us, or use our products and services.
We process personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023 (DPDP Act) to the extent it is in force.
2. Information we collect
Information you give us
- Contact details such as your name, company name, email address and phone number.
- Project information you share, such as requirements, design files (Gerbers, BOMs, schematics, drawings) and quantities.
- Billing and delivery details, including GSTIN and shipping address, when you place an order.
- Any communication you send us by email, phone, WhatsApp or social media.
Information collected automatically
- Technical data such as browser type, device, approximate location derived from IP address, pages visited and referring pages, collected through server logs and, where enabled, privacy-friendly analytics.
3. How we use your information
- To respond to enquiries and prepare quotations.
- To design, manufacture, assemble, test and deliver products and services you order.
- To issue invoices, process payments and meet tax, accounting and legal obligations.
- To provide support, warranty and after-sales service.
- To improve our website, services and customer experience.
- To send service updates and, only with your consent, occasional news about our services. You can opt out at any time.
4. Consent and lawful use
We process personal data on the basis of your consent (for example, when you submit an enquiry) and for legitimate uses permitted by law, such as performing a contract with you, complying with legal obligations and handling your requests.
You may withdraw consent at any time by writing to us. Withdrawal does not affect processing already carried out, and we may need to retain certain data where the law requires it.
5. Confidentiality of your designs
Design files, source code and product information you share with us are treated as confidential. They are used only to evaluate, quote and deliver your project, are accessible only to personnel and manufacturing partners who need them for that purpose, and are never sold or disclosed for any other purpose. We are happy to sign a mutual non-disclosure agreement on request.
6. Sharing of information
We do not sell your personal data. We share it only where necessary with:
- Manufacturing, component and logistics partners who help us fulfil your order.
- Payment, accounting, IT, email and hosting service providers acting on our behalf.
- Government or law-enforcement authorities when required by law.
These parties are required to protect your data and use it only for the purpose for which it was shared.
7. Data retention
We keep personal data only for as long as needed for the purposes described in this policy, including legal, tax and accounting requirements. Enquiry data that does not lead to an order is normally deleted or anonymised within 24 months.
8. Data security
We use reasonable technical and organisational safeguards to protect your data against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure, but we work to protect your information and will notify you and the relevant authorities of a personal data breach where the law requires it.
9. Your rights
Subject to applicable law, you have the right to:
- Access a summary of the personal data we hold about you.
- Request correction, completion, updating or erasure of your personal data.
- Withdraw your consent.
- Nominate another person to exercise your rights in case of death or incapacity.
- Have your grievances addressed by us, and escalate them to the Data Protection Board of India where applicable.
To exercise these rights, email info@velocitech.in.
10. Cookies
Our website uses only a minimal amount of browser storage that is needed for it to function. Please read our Cookie Policy for details.
11. Third-party links
Our website links to third-party sites such as WhatsApp, Facebook and IndiaMART. We are not responsible for their privacy practices, so please review their policies.
12. Children
Our services are intended for businesses and adults. We do not knowingly collect personal data from children under 18.
13. Grievance officer & contact
If you have questions or complaints about this policy or how we handle your data, contact our Grievance Officer:
Grievance Officer, Velocitech Electronics Private Limited
Mumbai, Maharashtra, India
Email: info@velocitech.in · Phone: +91 79771 53050
We aim to acknowledge grievances within 48 hours and resolve them within 30 days.
14. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised. Significant changes will be highlighted on this page.